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Why I love Amazon.com
May 1st, 2009
I am consistently impressed with the customer service I receive from Amazon. This latest experience, however, exceeded my wildest expectations.
My Kindle suddenly and inexplicably died on me. I tried a soft-reset, a hard reset and even removed the battery for a while. When my resuscitation efforts proved futile, I called customer service. I spoke with Angela S. and I relayed my previous efforts to revive my dead Kindle.
I’ll admit that I was prepared to come out swinging. I spent a lot of money buying two Kindles at once and I’ve spend AT LEAST a quarter of a million dollars* on books, and there was no way I was going accept a dead Kindle.
I needn’t have worried. Angela listened to my story and immediately offered to replace my beloved Kindle. She over-nighted it to me so that I wouldn’t die of withdrawals. None of this cost me a penny. When I questioned Angela by asking if it was really that easy, she assured me that it was. I thought to myself, “well, she talks a good talk, but we’ll see if a new Kindle actually shows up at my door.”
I’ve just finished unwrapping my new Kindle and packing up the old, dead one. I’m still a little stunned, to be honest. This was completely painless and yet ANOTHER example of exemplary customer service from Amazon.
I’ve posted this letter on my blog and I’ll be telling all of my friends and family about how great you are. Thank you for being such an awesome company, Amazon. I’ll be a devoted customer for life.
Erica
*Not an actual dollar amount, of course. But you get my point.
test Filed under products, reviews | Comments (8)8 Responses to “Why I love Amazon.com”
I love Amazon too. But wait, I have a question? Did you have a Kindle 1? And did they give you a Kindle 2? Because if that’s the case I might need to find a way to break my Kindle 1.
Heh, no I got another Kindle 1. I was thrilled, actually. I don’t like the 2 nearly as much.
It’s not even refurbished, Jess. It’s brand spankin’ new. I love those guys.
You should submit this to consumerist.com. Having stuff up on that site makes companies really really happy when it’s above and beyond stuff, or really really upset and willing to help you when they suck.
I’ve had some really awesome experiences with Amazon customer service, too. They are great!
I love Amazon too and covet the Kindle, but know that I would promptly go broke ordering every book EVER PRINTED. I’m just going to live vicariously through you and your Kindle and your awesome customer service.
I’ve had great success with their customer service, too. I got the wrong thing recently (the label on it was right, but the item inside was wrong—so just a little understandable warehouse error) and they OVERNIGHTED me the replacement. It was a clearance Christmas item, so they could have sent it slow-boat and that would have been fine, but the fact that they voluntarily overnighted it made me feel like they were bending over backwards. /AmazonPlug
Amazon totally rocks!
So nice to hear a GOOD customer service story, yo.